FAQ

Welcome to The Ethos Studio FAQ section. We understand that you may have questions about our brand, products, and services, and we are here to help. Below, you will find answers to some of the most common questions we receive. If you need further assistance or have additional inquiries, please don't hesitate to contact our customer service team. Thank you for choosing Ethos Studio, where fashion meets consciousness.

What materials are used in your clothing?

At Ethos Studios, we use sustainably sourced materials such as organic silks, ECOVERO materials, and eco-friendly dyes. Our commitment to sustainability ensures that our fabrics are not only high-quality but also environmentally responsible.

How do I determine my size?

We provide a detailed sizing guide on each product page to help you find the perfect fit. If you’re still unsure, feel free to contact our customer service team for personalised assistance.

What is your return and exchange policy?

We offer a 14-day return and exchange policy. If you’re not satisfied with your purchase, you can return or exchange the item within 14 days of receipt. Please ensure that the items are unworn and in their original condition.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number on our website to track the status of your delivery or the shop app.

What are your shipping options and costs?

We offer standard and express shipping options. Shipping costs vary depending on your location and the shipping method chosen. Free standard shipping is available for all orders within the EU.

Do you offer international shipping? 

Yes, we offer international shipping to many countries. Please check our Shipping Information page for a list of countries we ship to and additional details.

How can I contact customer service?

ou can reach our customer service team via email at contact@theethosstudio.com or by filling out the Contact Us form on our Contact Us page. We aim to respond within 24 hours.

How can I stay updated on new collections and news from The Ethos Studio?

You can stay updated by subscribing to our newsletter and following us on social media. We regularly share updates on new collections, special offers, and behind-the-scenes content.