Common Customer Queries

At The Ethos Studio, sustainability is at the core of everything we do. We use eco-friendly materials, ensure ethical production practices, and strive for minimal environmental impact. Our designs are crafted to be timeless, encouraging a longer life cycle for each piece.

Our products are made in carefully selected factories that adhere to our high standards for ethical labor practices and environmental responsibility. We believe in transparency and are committed to fair wages and safe working conditions.

Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on your location. Please check our Shipping Policy for more details.

We want you to be completely satisfied with your purchase. If you are not happy with your item, you can return it within 14 days of receipt for a full refund or exchange. Items must be unworn, unwashed, and in their original condition with all tags attached. Please refer to our Return Policy for more information.

To ensure the longevity of your Ethos Studio pieces, we recommend following the care instructions on the garment's label. Generally, it is best to wash with cold water, use mild detergents, and avoid tumble drying. For detailed care instructions, please check our Care Guide. Sustainable clothing care helps preserve both your garments and the environment.

Absolutely! We believe in the power of collaboration and work with both big and small companies, as well as independent professionals. We are committed to fostering growth and innovation within the fashion industry through these partnerships. "We all grow together!"

Giving back is a fundamental part of our ethos. We actively support organisations that help those in need. By aligning with charitable initiatives, we aim to make a positive impact and contribute to a greater good.

You can stay updated by subscribing to our newsletter and following us on social media. We regularly share updates on new collections, special offers, and behind-the-scenes content.

Currently, we do not offer customization or personalization services. However, we are always looking for ways to enhance our customer experience and may offer such options in the future. Stay tuned!

For any additional questions or customer support, please reach out to our customer service team at contact@theethosstudio.com or you can fill out a form on our Contact Us page.